Regional Municipality of Wood Buffalo

Committee Agenda Item

Communications and Engagement Department re: PULSE


Department:Legislative ServicesSponsors:


  1. Pulse Presentation

Meeting History

Sep 13, 2023 2:00 PM  Wood Buffalo Pro-Business Advisory Committee Regular Meeting

Kelly Williams, Manager, Communications and Engagement, provided an overview of PULSE and the services, and functions, it provides. Additionally, a review of the goals for the service was provided including, centralized intake for customer requests, reduced duplications and opportunities to automate processes, an integrated customer service tool, and improved reporting capabilities and analytics.

The Committee provided feedback on the current services provided, and suggestions on how the PULSE function could be expanded.


Councillor S. Wigle entered the meeting at 2:28 p.m.

Committee Member Kristi Hines entered the meeting at 2:36 p.m.